Shipping
Policy

•  Israel standard shipping fee 40 NIS 

•  Free shipping in Israel on orders over 500 NIS

•  International standard shipping fee 30$ - 40$ subject to destination*

•  Delivery times depend on the destination; 3-7 working days within Israel or 7-14 for international deliveries.

•  You are also invited to pick up your order from my studio in Jerusalem Boulevard Jaffa 26, during opening hours.
   

* Please note, international deliveries may be subject to additional handling charges. Taxes

and customs charges are the sole responsibility of the customer. These charges are different

between countries and will be calculated and charged when your package reaches its

destination country.

If you’d like to return an item from your order, you must contact us within 14 days of

receiving the item to organize either an ​exchange/refund via phone ​+972-547-343332
​ or email:

Ronnicohen@gmail.com

To be eligible for a return, your item must be in its new, unworn state with its original tags

and packaging within 14 days from the date of receipt (for orders placed online) or the date

of purchase where an item was purchased in-store.

Once your return is received and inspected, we will send you an email to notify you that we

have received your returned item. We will also notify you regarding the approval or

rejection of your refund. If your return is approved, then your refund will be processed, and

a credit will automatically be applied to your credit card or original method of payment,

within 7-10 working days.

To return your product, send your items to: Jerusalem Boulevard Jaffa 26, IL 6802205.

Regrettably, returns shipping costs will not be refunded (although some exceptions do

apply) unless your item is faulty whereby the original shipping cost and the returns postage

will be refunded. If you receive a refund, the cost of return shipping will be deducted from

your refund where an exchange has taken place.

Depending on where you live, the time it may take for your exchanged product to reach you,

may vary.

Until your item has arrived with us, we do not take responsibility for the shipping of this

item and therefore suggest you consider using a trackable shipping service or purchasing

shipping insurance. We don’t guarantee that we will receive your returned item.

Please allow 7-10 business days for your refund to be processed.
If you haven’t received a refund within that time, first check your bank account again. Then contact your credit card company, it may take some time for your refund to appear on your account.

Finally, we advise you to contact your bank. There is often some processing time before a

refund is posted.
 

If you’ve done all of this and you still have not received your refund yet, please contact us at: 
Ronnicohen@gmail.com Sale items (if applicable) 

Can be returned within five business days from the day the product was received.

A refund will be given within 48 hours from the day the product was received.

sale items cannot be refunded After 48 hours from the day the product was received but can be exchanged.

If you need to exchange an item, send us an email at Ronnicohen@gmail.com and send your item to Jerusalem Boulevard Jaffa 26, IL

Unfortunately, we do not offer refunds on any Gift Cards purchased.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be

deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,

may vary.